TERMS OF USE

Welcome to aurallunre.

This website, together with any mobile versions, applications, and related services where applicable (collectively, the “Site”), is operated under the brand name aurallunre by Nanjing Rongchuangju Trading Co., Ltd. (hereinafter referred to as the “Company,” “we,” “us,” or “our”).

Website Operator Information

Brand Name: aurallunre
Legal Company Name: Nanjing Rongchuangju Trading Co., Ltd.
Business Address: Room 3081-8, No. 349 Ningliu Road, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China
Customer Support Email: service@aurallunre.com
Business Phone: +86 25 5888 9610

Nanjing Rongchuangju Trading Co., Ltd. operates this website under the brand name aurallunre.

Nanjing Rongchuangju Trading Co., Ltd. is the business entity responsible for operating the Site and for orders placed through the Site.

These Terms of Use govern your access to and use of the Site.

Any purchase of products or services made through the Site is also subject to the policies and terms applicable to orders, payments, shipping, cancellations, returns, and refunds made available on the Site.

Your use of the Site is also subject to our Privacy Policy, which forms part of these Terms of Use.

By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agreed to these Terms of Use.

If you do not agree to these Terms, please do not use the Site.

1. ACCURACY OF INFORMATION PROVIDED

You represent that the information, data, and other materials you provide through the Site, by email, by telephone, or by any other means are, to the best of your knowledge, true, accurate, complete, and current.

You are responsible for updating and correcting information necessary for processing your orders, including your name, shipping address, email address, and other contact information.

If an order cannot be properly processed or delivered because the customer provided incorrect or incomplete information, we may contact you to obtain the necessary information.

We are not responsible for delays directly caused by incorrect or incomplete information provided by the customer, subject to any rights the customer may have under applicable law.

2. PRIVACY POLICY

Our Privacy Policy explains how we collect, use, store, share, and process certain personal information when you use the Site or communicate with us.

The Privacy Policy is available through the relevant section of the Site.

By using the Site, you acknowledge that you have reviewed this policy.

Personal information collected through the Site will be handled in accordance with our Privacy Policy and applicable data protection laws.

3. ACCESS TO THE SITE

You are responsible for obtaining Internet access and any equipment necessary to access and use the Site.

Any fees charged by your Internet service provider, mobile carrier, or other third-party service provider are your responsibility.

You must not:

• bypass or attempt to bypass the Site’s security measures;

• attempt to gain unauthorized access to our systems;

• interfere with the normal operation of the Site;

• attempt to access another user’s account without authorization;

• intentionally introduce malware, viruses, or other harmful materials that may damage the Site.

Unauthorized use may result in suspension or termination of your right to access the Site.

We reserve the right to restrict or suspend access to the Site when reasonably necessary to protect users, prevent fraud, maintain Site security, or comply with legal obligations.

4. PERMITTED USE OF THE SITE

You agree to use the Site only for lawful purposes and in accordance with these Terms of Use.

You must not use the Site in any manner that may:

• violate any applicable law or regulation;

• infringe the rights of any third party;

• interfere with the operation of the Site;

• facilitate fraudulent activity;

• automatically extract data from the Site without authorization;

• use false information to mislead the Company or other users.

We may take reasonable action when we identify abusive, fraudulent, or unlawful use of the Site.

5. USER-SUBMITTED CONTENT

You are responsible for any content that you submit, post, transmit, upload, or otherwise make available through the Site.

You must not submit or transmit content that is:

• unlawful;

• fraudulent or misleading;

• defamatory;

• threatening;

• harassing;

• obscene;

• abusive;

• discriminatory;

• hateful;

• invasive of another person’s privacy;

• infringing upon copyrights, trademarks, or other intellectual property rights;

• containing confidential information that you are not authorized to disclose.

You must not use a false identity, impersonate another person or organization, or intentionally provide information designed to mislead others regarding the origin of content.

When you voluntarily publish content that is publicly accessible through the Site, excluding personal information handled in accordance with our Privacy Policy, you grant us a non-exclusive license to host, reproduce, display, and use that content to the extent reasonably necessary to operate the Site.

You represent that you have all necessary rights to any content you submit.

6. LINKS TO THIRD-PARTY WEBSITES

The Site may contain links to websites, platforms, services, or resources operated by third parties that are independent of the Company.

These links may be provided for convenience or to provide additional information.

We do not necessarily control third-party websites and are not responsible for their content, products, services, business practices, or privacy policies.

The presence of a link to a third-party website does not necessarily constitute our endorsement or recommendation of that website.

When you leave aurallunre to access a third-party website, the terms of use and privacy policies of that third party may apply.

7. SITE AVAILABILITY

We make reasonable efforts to keep the Site accessible, secure, and functional.

However, we cannot guarantee continuous and uninterrupted availability.

The Site may occasionally be unavailable due to circumstances including:

• maintenance;

• updates;

• technical issues;

• problems involving third-party service providers;

• network interruptions;

• circumstances beyond our reasonable control.

To the fullest extent permitted by applicable law, we do not guarantee that the Site will always operate without errors or interruptions.

We may modify, suspend, or discontinue certain Site features when reasonably necessary.

8. INFORMATION AND CONTENT ON THE SITE

We make reasonable efforts to ensure that product descriptions, prices, images, availability information, shipping information, and other content displayed on the Site are accurate.

However, typographical, technical, or display errors may occasionally occur.

Product colors, dimensions, and other visual characteristics may also appear slightly different depending on the screen or device used.

If we identify a material error that may affect an order, we may contact the customer and provide an appropriate solution.

Nothing in these Terms limits any mandatory rights granted to consumers under applicable law.

9. PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through the Site.

Available quantities may be limited.

We reserve the right to modify the products offered, their descriptions, or their availability, to the extent permitted by law.

We may also limit the quantity of products that may be purchased in a single order when reasonably necessary, including for fraud prevention or to prevent abusive purchasing activity.

Important information relating to a product will be displayed on the relevant product page or in applicable policies.

10. PRICES AND PAYMENT

The prices applicable to an order are those displayed on the Site at the time the order is placed, except in the case of an obvious error.

Any additional fees applicable to an order will be displayed before payment is confirmed where required.

Available payment methods will be shown during checkout.

By placing an order, you represent that you are authorized to use the selected payment method.

We may use third-party payment service providers to process certain transactions.

We do not necessarily store complete payment card information directly.

11. ORDERS

Submitting an order constitutes a request to purchase the selected products.

After receiving your order, we may send you an email confirming that the order has been received.

We may cancel or refuse an order in certain circumstances, including when:

• a product is no longer available;

• payment cannot be authorized;

• required information is missing;

• an obvious pricing or description error has occurred;

• we have reasonable grounds to suspect fraud or abusive activity.

If a paid order is cancelled by the Company before shipment, the applicable amount will be refunded in accordance with the relevant refund procedures.

12. SHIPPING AND DELIVERY

Orders are processed in accordance with our Shipping Policy available on the Site.

Delivery times shown on the Site are generally estimates and may vary depending on factors including:

• destination;

• carrier;

• stock availability;

• logistics procedures;

• periods of high order volume;

• events beyond our reasonable control.

Depending on inventory availability, destination, and logistics arrangements, orders may be prepared and shipped from our own facilities or from facilities operated by logistics partners.

We will not represent an order as being shipped from a local warehouse unless this accurately reflects the fulfillment method used for that order.

When tracking is available, a shipping confirmation containing tracking information may be sent to the customer.

If tracking information has not been updated for an unusually long period or if a package appears to be lost, please contact:

service@aurallunre.com

Please provide your order number and any relevant information so our team can investigate the issue.

The transfer of a package to a carrier does not automatically eliminate our responsibility to review a reasonable claim involving a lost, incorrect, or problematic delivery.

Risk relating to the products will transfer in accordance with applicable laws and mandatory consumer protection rules.

13. SHIPPING DELAYS OR DELIVERY ISSUES

If an order experiences a significant delay, we recommend checking the available tracking information and contacting our customer service team if necessary.

In cases involving a suspected lost package, damaged package, incorrect delivery, or other shipping problem, we may conduct an investigation with the carrier or logistics partner.

Depending on the circumstances, an appropriate solution may be offered in accordance with our Shipping Policy, Return and Refund Policy, and applicable law.

14. RETURNS AND REFUNDS

Return and refund requests are handled in accordance with our Return and Refund Policy available on the Site.

To request a return or report an issue with an order, please contact:

service@aurallunre.com

Your request should ideally include:

• your order number;

• the product concerned;

• the reason for your request;

• a description of the issue;

• photographs or videos where relevant.

After reviewing your request, our customer service team may provide the appropriate return instructions.

Please do not automatically return products to our registered or business address.

The return warehouse address may be different from the Company’s registered or business address.

When a return is approved, the applicable return address and instructions will be provided by our customer service team.

If a product arrives damaged, defective, incorrect, or materially different from its description, we will review the request and provide an appropriate solution in accordance with applicable law.

Such a solution may include:

• a replacement;

• a refund;

• reshipment;

• or another appropriate remedy.

The applicable conditions, procedures, and timeframes are described in our Return and Refund Policy.

15. ORDER CANCELLATIONS

If you wish to modify or cancel an order, please contact our customer service team as soon as possible at:

service@aurallunre.com

We will attempt to process your request if the order has not yet reached a stage where cancellation or modification is no longer possible.

Once an order has been prepared or shipped, it may no longer be possible to cancel it directly.

In such cases, the applicable return rules may apply.

Please review the cancellation terms available on the Site before making a purchase.

16. LIMITATION OF LIABILITY

You acknowledge that the use of the Internet involves certain technical risks.

To the fullest extent permitted by applicable law, Nanjing Rongchuangju Trading Co., Ltd., together with its service providers, technical partners, suppliers, and licensors, will not be liable for indirect or incidental damages resulting from circumstances including:

• temporary interruption of the Site;

• outages beyond our reasonable control;

• temporary unavailability;

• network issues;

• external cybersecurity incidents;

• the use of third-party websites linked from the Site;

• temporary loss of access to certain Site features.

You are responsible for how you use information available on the Site.

However, nothing in these Terms of Use is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

In particular, these Terms do not affect mandatory consumer rights relating to matters including:

• defective products;

• non-conforming products;

• incorrect orders;

• statutory return rights where applicable;

• refunds to which consumers are legally entitled.

17. NO GUARANTEE OF TECHNICAL OPERATION

To the extent permitted by applicable law, the Site is provided based on its technical availability.

We do not guarantee that:

• the Site will always be available;

• all functions will operate without interruption;

• the Site will be entirely free of technical errors;

• all interruptions can be corrected immediately.

This section does not affect any statutory warranties or rights that may apply to products purchased by consumers.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Nanjing Rongchuangju Trading Co., Ltd. against reasonable losses, liabilities, costs, or claims arising directly from:

1. clearly unlawful use of the Site;

2. an intentional violation of these Terms;

3. fraud committed by you;

4. intentional misconduct;

5. infringement of a third party’s intellectual property rights resulting directly from content submitted by you.

This provision does not limit statutory consumer protections.

19. ELECTRONIC COMMUNICATIONS

When you use the Site, place an order, or contact us electronically, certain communications may also be provided to you electronically.

These communications may include:

• order confirmations;

• payment confirmations;

• shipping information;

• tracking information;

• customer service responses;

• return information;

• refund information;

• necessary communications relating to your order;

• important notices relating to the Site.

Where permitted by applicable law, electronic communications may satisfy requirements that certain communications be made in writing.

20. REVIEWS, COMMENTS, AND OTHER SUBMISSIONS

The Site may allow users to submit reviews, comments, photographs, or other content.

We may moderate, reject, or remove content where it:

• violates applicable law;

• contains spam;

• is clearly fraudulent;

• contains hateful, threatening, or abusive language;

• infringes the rights of a third party;

• contains sensitive personal information;

• is unrelated to the relevant product or service.

We may also implement reasonable measures designed to protect the integrity of our review and comment systems.

21. TRADEMARKS AND COPYRIGHT

Trademarks, logos, trade names, text, photographs, illustrations, graphics, videos, software, and other content available through the Site may be protected by intellectual property laws.

Unless expressly authorized or permitted by law, you may not:

• reproduce;

• distribute;

• republish;

• modify;

• sell;

• commercially exploit;

protected content belonging to the Company or any third party.

The aurallunre brand and other elements associated with the Site may not be used in any manner likely to create confusion regarding the origin, sponsorship, or affiliation of a product or service.

22. INTELLECTUAL PROPERTY COMPLAINTS

We respect the intellectual property rights of others.

If you believe that content available on the Site infringes your copyright, trademark, or other intellectual property rights, please contact us at:

service@aurallunre.com

To help us review your request, please provide, where possible:

• your name and contact details;

• a description of the right concerned;

• a description of the content you believe is infringing;

• the precise location of that content on the Site;

• the reasons why you believe the use is unauthorized;

• documents or information demonstrating your rights;

• a statement confirming that the information you provide is accurate.

We may request additional information where reasonably necessary to evaluate your claim.

23. SURVIVAL OF CERTAIN PROVISIONS

Provisions that by their nature are intended to continue after you stop using the Site will remain effective to the extent necessary.

These may include provisions relating to:

• intellectual property;

• obligations relating to orders already concluded;

• lawful limitations of liability;

• dispute resolution;

• obligations arising from previously submitted content.

24. FORCE MAJEURE

We will not be liable for delay or failure to perform obligations caused by events beyond our reasonable control.

Such events may include:

• natural disasters;

• extreme weather;

• floods;

• fires;

• earthquakes;

• wars;

• acts of terrorism;

• riots;

• civil disturbances;

• epidemics;

• quarantines;

• embargoes;

• governmental actions;

• major strikes;

• significant transportation disruptions;

• major communications network failures;

• other similar events beyond our reasonable control.

In such circumstances, we will make reasonable efforts to resume performance of our obligations as soon as reasonably possible.

25. RISK OF LOSS AND TRANSPORTATION

Products purchased through the Site may be transported by independent logistics providers.

The handling of an order by a third-party carrier does not mean that all responsibility relating to the order is automatically transferred to the customer.

Rights and responsibilities relating to loss, damage, or delivery issues will be determined in accordance with:

• the circumstances of the order;

• our Shipping Policy;

• our Return and Refund Policy;

• applicable laws;

• mandatory consumer protection rules.

If a package appears to have been lost or damaged during transportation, please contact:

service@aurallunre.com

We will review the situation and, where appropriate, conduct the necessary investigation with the relevant carrier or logistics partner.

26. DISPUTE RESOLUTION

We encourage users to contact our customer service team first so that we can attempt to resolve any issue directly.

You may contact us at:

service@aurallunre.com

If a dispute cannot be resolved amicably, the following provisions may apply to the extent permitted by applicable law.

Any dispute, controversy, or claim arising out of or relating to these Terms may be submitted to a dispute resolution or arbitration procedure where such a procedure is legally valid and enforceable.

Where arbitration is validly applicable:

1. the arbitration may be conducted in accordance with the UNCITRAL Arbitration Rules in effect at the time the claim is submitted;

2. the law governing the arbitration agreement will be the law of the Hong Kong Special Administrative Region of the People’s Republic of China;

3. the seat of arbitration will be Hong Kong;

4. the number of arbitrators will be one;

5. the proceedings may be conducted in English.

However, nothing in this section deprives a consumer of any mandatory rights, remedies, protections, or access to courts available under applicable law where such rights cannot legally be waived by contract.

27. GOVERNING LAW

Subject to mandatory consumer protection laws, these Terms of Use and the relationship between the user and Nanjing Rongchuangju Trading Co., Ltd. will be governed by the laws of Hong Kong.

Where a consumer is entitled to mandatory protections in their country of residence that cannot be excluded by contract, those protections will remain applicable.

Nothing in these Terms should be interpreted as removing any legal right that a consumer cannot validly waive.

28. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be interpreted or limited to the extent necessary to comply with applicable law.

If this is not possible, the affected provision will be treated as severable from the remaining Terms.

The remaining provisions will continue in full force and effect.

29. NO WAIVER

Our failure to immediately exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

Our failure to take action regarding one particular breach does not mean that we waive our right to act regarding a later or similar breach.

30. INTERNATIONAL USE OF THE SITE

The Site may be accessible from multiple countries or territories.

The availability of certain products or services may vary by location.

You are responsible for complying with laws applicable to your use of the Site.

If any provision of these Terms conflicts with mandatory consumer protection rules applicable in your jurisdiction, those mandatory rules will prevail to the extent required by law.

31. CHANGES TO THESE TERMS OF USE

We may modify these Terms of Use where reasonably necessary, including to reflect:

• changes to the Site;

• changes to our services;

• changes to our operating procedures;

• changes in applicable law;

• new regulatory requirements;

• security considerations.

The updated version will be published on the Site.

Where a change is material, we may also provide additional notice when reasonably necessary or legally required.

Your continued use of the Site after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

32. ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another party where such transfer would affect our rights or obligations, unless we agree in advance or such transfer is permitted by law.

Nanjing Rongchuangju Trading Co., Ltd. may transfer all or part of its rights or obligations in connection with:

• a restructuring;

• merger;

• acquisition;

• transfer of business;

• similar transaction.

Any such transfer will not reduce mandatory consumer rights provided by applicable law.

33. ENTIRE AGREEMENT

These Terms of Use, together with other policies and terms expressly referenced on the Site, form the agreement governing your use of the Site with Nanjing Rongchuangju Trading Co., Ltd.

These documents may include:

• the Privacy Policy;

• the Shipping Policy;

• the Return and Refund Policy;

• any applicable payment terms;

• additional terms applicable to certain products or services.

Where a particular product or service is subject to additional terms, those additional terms may prevail over these Terms only in relation to that specific product or service and only to the extent permitted by law.

An electronic or printed version of these Terms may be used as evidence to the extent permitted by applicable law.

34. RELATIONSHIP BETWEEN THE BRAND AND THE COMPANY

aurallunre is the brand name used on the Site.

The Site is owned and operated by:

Nanjing Rongchuangju Trading Co., Ltd.

Nanjing Rongchuangju Trading Co., Ltd., doing business as aurallunre, operates this website.

Unless otherwise clearly stated at the time of purchase, Nanjing Rongchuangju Trading Co., Ltd. is the business entity responsible for sales made through the Site.

This information is provided so that customers can clearly identify the company responsible for operating the Site and for transactions made through it.

35. CONTACT US

If you have any questions regarding:

• these Terms of Use;

• an order;

• shipping;

• payment;

• a return;

• a refund;

• a product;

• or your use of the Site;

you may contact our customer service team using the following information:

Brand Name:
aurallunre

Legal Company Name:
Nanjing Rongchuangju Trading Co., Ltd.

Business Address:
Room 3081-8, No. 349 Ningliu Road, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China

Customer Support Email:
service@aurallunre.com

Business Phone:
+86 25 5888 9610

Nanjing Rongchuangju Trading Co., Ltd. owns and operates this website under the brand name aurallunre.