Terms of Purchase
PURCHASE TERMS
Last Updated: September 23, 2026
These Purchase Terms (“Purchase Terms”) govern purchases of products and services made through the aurallunre website (the “Site”).
The Site is owned and operated by Nanjing Rongchuangju Trading Co., Ltd., doing business as aurallunre (the “Company,” “we,” “us,” or “our”).
Brand Name: aurallunre
Legal Company Name: Nanjing Rongchuangju Trading Co., Ltd.
Business Address: Room 3081-8, No. 349 Ningliu Road, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China
Customer Support Email: service@aurallunre.com
Business Phone: +86 25 5888 9610
Your use of the Site and any purchase made through the Site are also subject to our Terms of Use, Privacy Notice, Shipping Policy, and Return & Refund Policy, each of which is incorporated into these Purchase Terms by reference where applicable.
Please read these Purchase Terms carefully before placing an order.
By placing an order through the Site, you acknowledge that you have read, understood, and agreed to these Purchase Terms and the other applicable policies made available on the Site.
GENERAL TERMS
By placing an order through the Site, you represent that you are legally capable of entering into a binding agreement and are permitted under applicable law to purchase the products or services you select.
You must use the Site and purchase our products only for lawful purposes.
You are responsible for complying with laws and regulations that apply to your purchase, possession, use, or importation of products in your jurisdiction.
Nothing in these Purchase Terms is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be waived or limited.
Communications between you and the Company may be retained for customer service, transaction administration, fraud prevention, quality control, recordkeeping, or legal compliance purposes in accordance with our Privacy Notice and applicable law.
PRIVACY NOTICE
Our Privacy Notice explains how we collect, use, store, disclose, and otherwise process personal information in connection with your purchases and use of the Site.
Personal information may be collected when you place an order, contact customer support, request a return or refund, subscribe to communications, or otherwise interact with the Site.
We may process information including your name, contact information, billing information, shipping address, transaction information, and order history as reasonably necessary to complete and support your purchase.
Please review our Privacy Notice for additional information regarding your privacy rights and our data-handling practices.
We may update our Privacy Notice from time to time. Any revised version will be published on the Site.
PURCHASES AND ORDER ACCEPTANCE
When you submit an order through the Site, you are requesting to purchase the products or services shown in your order summary.
Submitting an order does not necessarily mean that the order has been finally accepted, processed, fulfilled, or shipped.
We may review an order before processing it and may reasonably decline, hold, or cancel an order where necessary.
This may occur if:
- a product is unavailable;
- payment cannot be authorized or verified;
- the order contains incomplete or incorrect information;
- a pricing or technical error has occurred;
- we have reasonable grounds to suspect fraud or unauthorized activity;
- we have reasonable grounds to suspect unlawful purchasing activity or resale abuse;
- fulfillment of the order is not reasonably possible.
We may take reasonable steps to verify payment, identity, billing, shipping, or order information before completing an order.
If we cancel a paid order before shipment, any applicable payment collected for the cancelled item or order will be refunded to the original payment method in accordance with our refund procedures.
We may also correct obvious errors, inaccuracies, or omissions relating to pricing, product descriptions, promotions, availability, shipping information, or other Site content.
Where a correction materially affects an order that has already been submitted, we may contact you before completing the transaction where appropriate.
PRODUCT AND SERVICE DESCRIPTIONS
We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and other information displayed on the Site are accurate and current.
However, minor errors, differences, or variations may occasionally occur.
Product colors may appear differently depending on your screen, device settings, lighting conditions, or display configuration.
Packaging, labeling, product appearance, or minor product details may also vary where such differences do not materially change the product purchased.
If a product you receive is damaged, defective, incorrect, incomplete, or materially different from its description, please contact us at:
Please include your order number and, where relevant, clear photographs or videos showing the issue.
We will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.
Nothing in these Purchase Terms limits any rights you may have regarding materially misdescribed, defective, incorrect, or non-conforming goods.
PRODUCT INFORMATION AND QUICK-VIEW FEATURES
The Site may provide product previews, quick-view functions, shopping-cart previews, or similar tools designed to make browsing and purchasing more convenient.
These features may display only selected product information.
Before completing a purchase, please review the applicable product page and order summary for important details concerning the product, quantity, price, options, shipping method, and other relevant information.
PRICING INFORMATION
We make reasonable efforts to display accurate product prices.
However, pricing, promotional, or technical errors may occasionally occur.
If an obvious pricing error is identified before an order is completed or shipped, we may correct the error and contact you where appropriate.
If we are unable to process an order because of a material pricing error, the affected order or item may be cancelled and any payment already collected for the cancelled item will be refunded to the original payment method.
Prices and promotions may change from time to time.
Unless otherwise stated, changes to future pricing do not affect orders that have already been properly accepted at the applicable purchase price.
Any applicable shipping charges, discounts, taxes, or other charges will be displayed during checkout where required.
PRODUCT AVAILABILITY
Product availability may change without notice.
Although an item may appear to be available when you begin checkout, inventory may change before the order is processed.
If an ordered product becomes unavailable, we may contact you and, where appropriate, offer an alternative, replacement, backorder option, or refund.
If we are unable to fulfill an affected item, the item may be cancelled from your order and any payment collected for that item will be refunded to the original payment method.
ORDER PROCESSING
Orders are generally processed and prepared for shipment within up to 5 business days after payment has been successfully confirmed.
Business days do not include Saturdays, Sundays, or public holidays.
During periods of unusually high order volume, public holidays, inventory adjustments, or other exceptional circumstances, processing may take slightly longer.
Order processing time is separate from shipping transit time.
Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.
SHIPPING OPTIONS FOR UNITED STATES ORDERS
For eligible orders shipped to addresses within the United States, available shipping options may include Express Shipping, Standard Shipping, and Free Shipping, as displayed during checkout.
Express Shipping
Shipping Fee: $6.99 USD
Order Value: Any eligible order
Estimated Transit Time: 1–2 business days after dispatch
Express Shipping is available as an optional expedited delivery method at checkout.
The estimated 1–2 business day timeframe refers to carrier transit time after the order has been dispatched and does not include order processing time.
Standard Shipping
Shipping Fee: $3.99 USD
Order Value: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch
Standard Shipping applies to qualifying orders with a total order value below $39.00.
The estimated 3–5 business day timeframe refers to carrier transit time after the order has been dispatched and does not include order processing time.
Free Shipping
Shipping Fee: Free
Order Value: $39.00 or more
Estimated Transit Time: 3–5 business days after dispatch
Qualifying orders with a total order value of $39.00 or more are eligible for Free Shipping.
Orders with a total value below $39.00 do not qualify for Free Shipping and may be subject to the applicable Standard Shipping charge.
The shipping methods, fees, and estimated transit times available for your specific order will be displayed at checkout before payment is completed.
DELIVERY ESTIMATES
Estimated delivery time consists of both order processing time and shipping transit time.
Order Processing: Up to 5 business days
Express Shipping Transit: 1–2 business days after dispatch
Standard Shipping Transit: 3–5 business days after dispatch
Free Shipping Transit: 3–5 business days after dispatch
Shipping and delivery timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may occasionally be affected by:
- carrier delays;
- severe weather;
- public holidays;
- high-volume shipping periods;
- inventory availability;
- incorrect or incomplete delivery information;
- customs or security inspections where applicable;
- other circumstances outside our reasonable control.
The shipping method, shipping fee, and delivery estimate displayed at checkout for your order will apply.
For complete shipping information, please review our Shipping Policy.
FULFILLMENT
Orders may be fulfilled from facilities operated by us or by third-party logistics and fulfillment partners depending on inventory availability, product type, and delivery destination.
The fulfillment location may therefore vary from order to order.
We do not represent or guarantee that every order is shipped from a particular local or U.S. warehouse unless that is the actual fulfillment arrangement for the specific order.
TRACKING AND DELIVERY ISSUES
Once an order has been dispatched and tracking information becomes available, we may provide a tracking number or tracking link by email.
Tracking information may occasionally take time to become active or update after the shipment has been handed to the carrier.
If your tracking information has not changed for an extended period, your package appears to be significantly delayed or lost, or tracking shows “Delivered” but you cannot locate the package, please contact us at:
Please provide your order number and tracking number, if available.
We will review the situation and, where appropriate, contact the carrier or logistics provider to investigate.
The fact that a package has been handed to a carrier or displays a “Delivered” tracking status does not automatically prevent us from reviewing a reasonable delivery-related claim.
Additional information regarding tracking, delayed shipments, lost packages, and delivered-but-not-received orders is available in our Shipping Policy.
PRODUCT WARRANTIES AND LOCAL REQUIREMENTS
Certain products may be subject to specific manufacturer instructions, warnings, usage requirements, safety information, or warranty terms.
Where a manufacturer warranty applies, relevant warranty information may be provided with the product or made available separately.
You are responsible for reviewing applicable product information and using products in accordance with any provided instructions.
Product labeling, packaging, instructions, or specifications may vary by market.
Where applicable, electrical products or other region-specific products should be used only with compatible voltage, plugs, adapters, equipment, or standards.
Nothing in this section limits any mandatory warranty, conformity, safety, or consumer rights provided by applicable law.
RETURNS AND REFUNDS
Eligible purchases are covered by our 180-Day Free Return Policy, subject to the eligibility requirements, conditions, and procedures described in our Return & Refund Policy.
To request a return, please contact:
Please provide your order number and the information reasonably necessary for us to review your request.
Where relevant, we may request photographs or videos showing the condition of the product or the issue reported.
Please do not automatically send products to our registered business address.
Once a return request has been reviewed and approved, our customer support team will provide the applicable return instructions and, where necessary, the appropriate return warehouse address.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, we will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.
Depending on the circumstances, an appropriate solution may include a replacement, reshipment, refund, return arrangement, or another suitable remedy.
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected, where a return is required.
Additional processing time may be required by your bank, card issuer, or payment provider after a refund has been issued by us.
For complete information regarding return eligibility, return procedures, return shipping, damaged or incorrect products, and refund processing, please review our Return & Refund Policy.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
Please provide your order number and the email address associated with your purchase.
We will make reasonable efforts to accommodate cancellation requests if the order has not yet entered processing, packing, fulfillment, or shipment.
Once an order has entered processing, packing, fulfillment, or shipment, cancellation may no longer be possible.
If the order can no longer be cancelled, you may request a return after delivery in accordance with our Return & Refund Policy.
If we successfully cancel an order for which payment has already been collected, the applicable refund will be issued to the original payment method in accordance with our refund procedures.
TAXES, DUTIES, AND OTHER CHARGES
Taxes and similar charges may apply depending on the delivery destination, applicable law, and nature of the transaction.
Where we are legally required to collect sales tax, value-added tax, or another applicable tax, the relevant amount may be calculated and displayed during checkout.
For international or cross-border orders, customs authorities may impose duties, taxes, import charges, brokerage fees, or similar assessments.
Unless otherwise stated during checkout or required by applicable law, such charges may be the responsibility of the recipient.
Because customs requirements vary by jurisdiction, customers are encouraged to review any import requirements that may apply in their destination country.
PAYMENT
Available payment methods will be displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payments may be processed through third-party payment providers.
Your payment provider may apply its own terms, verification procedures, security requirements, or processing times.
We reserve the right to delay order processing where a payment requires additional verification or has not been successfully authorized.
Any applicable payment amount, shipping charge, tax, discount, or other transaction amount will be displayed during checkout before you complete your purchase where required.
FRAUD PREVENTION
To protect customers and our business, we may review transactions for indicators of fraud, unauthorized activity, or other potentially unlawful conduct.
We may request additional information where reasonably necessary to verify an order.
An order may be delayed, declined, held, or cancelled where we reasonably believe that the transaction may be fraudulent, unauthorized, unlawful, or materially inconsistent with these Purchase Terms.
Where a paid order is cancelled before shipment as a result of such review and a refund is appropriate, the applicable payment will be refunded to the original payment method.
CHANGES TO THESE PURCHASE TERMS
We may update these Purchase Terms from time to time to reflect changes in our business operations, products, legal obligations, Site functionality, payment arrangements, shipping procedures, fulfillment arrangements, or other legitimate operational requirements.
The updated version will be published on the Site.
The “Last Updated” date shown at the beginning of these Purchase Terms indicates when the terms were most recently revised.
Where required by applicable law, additional notice may be provided before a material change takes effect.
Changes to these Purchase Terms will not retroactively remove or limit mandatory consumer rights that apply to a purchase under applicable law.
CONTACT INFORMATION
If you have questions about these Purchase Terms, your order, payment, shipping, cancellation, return, or refund, please contact us:
Brand Name: aurallunre
Legal Company Name: Nanjing Rongchuangju Trading Co., Ltd.
Business Address: Room 3081-8, No. 349 Ningliu Road, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China
Customer Support Email: service@aurallunre.com
Business Phone: +86 25 5888 9610
Nanjing Rongchuangju Trading Co., Ltd., doing business as aurallunre, owns and operates this website and is responsible for customer service relating to purchases made through the Site.