Return policy
RETURN & REFUND POLICY
This Return & Refund Policy applies to purchases made through aurallunre, which is owned and operated by Nanjing Rongchuangju Trading Co., Ltd.
Brand Name: aurallunre
Legal Company Name: Nanjing Rongchuangju Trading Co., Ltd.
Business Address: Room 3081-8, No. 349 Ningliu Road, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China
Customer Support Email: service@aurallunre.com
Business Phone: +86 25 5888 9610
This policy explains how cancellations, returns, exchanges, refunds, damaged or incorrect items, and other order-related issues are handled.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
CANCELLATIONS
If you would like to cancel your order, please contact us as soon as possible at:
Please include:
- your order number; and
- the email address associated with your purchase.
We will make reasonable efforts to accommodate cancellation requests if the order has not yet entered processing, packing, fulfillment, or shipment.
Once an order has entered processing, packing, fulfillment, or shipment, cancellation may no longer be possible.
If your cancellation request is approved before fulfillment or shipment, any applicable refund will be issued to the original payment method used for the purchase.
If your order has already been shipped, you may request a return after delivery in accordance with this Return & Refund Policy.
180-DAY FREE RETURN POLICY
Eligible products may be returned within 180 calendar days from the date of delivery.
To qualify for a return, the product must generally be:
- unused or only reasonably inspected;
- in its original condition;
- returned with its original packaging where applicable; and
- accompanied by valid proof of purchase.
We reserve the right to review the condition of returned products before approving a refund.
Products showing unreasonable use, intentional damage, misuse, excessive wear, or significant alteration may not qualify for a refund unless otherwise required by applicable law.
The 180-day return period begins on the date the order is shown as delivered by the applicable carrier or other reliable delivery record.
HOW TO REQUEST A RETURN
Before sending any product back, please contact our customer support team at:
Please provide:
- your order number;
- the product you wish to return;
- the reason for the return;
- photographs or videos where relevant; and
- any other information reasonably necessary for us to review your request.
Our customer support team will review your request and provide the applicable return instructions.
Please do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.
The return warehouse address may be different from our registered business address.
Once your return request has been approved, we will provide the appropriate return warehouse address and return instructions.
Returns sent without prior authorization or without following the provided return instructions may be delayed or difficult to identify and process.
FREE RETURN SHIPPING
Eligible returns made within the applicable 180-day return period qualify for free return shipping under this policy.
Once your return request has been approved, our customer support team will provide the applicable return instructions and, where appropriate, a prepaid return shipping label or another approved return shipping method.
Please do not arrange or send an unauthorized return before receiving return instructions from us.
No restocking fee will be charged for eligible returns.
If we require a product to be returned because it is damaged, defective, incorrect, or materially different from the product ordered or described, the customer will not be required to pay the return shipping cost.
DAMAGED, DEFECTIVE, INCORRECT, MISSING, OR MATERIALLY MISDESCRIBED ITEMS
If your order arrives with an item that is:
- damaged;
- defective;
- incorrect;
- missing;
- incomplete; or
- materially different from the product ordered or described,
please contact us at:
Please provide your order number and, where relevant, clear photographs or videos showing the issue.
Our customer support team will review the information provided.
If we confirm that the issue resulted from a product, fulfillment, or shipping error, we will provide an appropriate solution at no additional cost to you.
Depending on the circumstances, the resolution may include:
- a replacement;
- a reshipment;
- a full refund;
- a partial refund;
- an approved return; or
- another appropriate remedy.
You will not be required to pay return shipping costs for verified damaged, defective, incorrect, incomplete, or materially misdescribed items.
For a missing item, a physical return will not be required for the item that was not received.
Please do not return an affected product unless our customer support team provides return instructions.
REFUND PROCESS
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, it will be issued to the original payment method used for the purchase.
For refunds that require a physical return, approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
If we approve a refund without requiring a physical return, the refund will generally be processed within 5–10 business days after the refund has been approved.
After we issue a refund, your bank, credit card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.
The exact posting time depends on your payment provider and is outside our direct control.
ORIGINAL SHIPPING FEES
Return shipping for eligible returns is free under our 180-Day Free Return Policy.
However, original shipping charges paid at checkout, including optional Express Shipping fees, are generally non-refundable unless:
- the return is caused by an error on our part;
- the product is damaged, defective, incorrect, incomplete, missing, or materially misdescribed; or
- applicable law requires otherwise.
For eligible orders shipped within the United States, the current shipping options are:
Express Shipping
Shipping Fee: $6.99 USD
Estimated Transit Time: 1–2 business days after dispatch
Standard Shipping
Shipping Fee: $3.99 USD
Order Value: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch
Free Shipping
Shipping Fee: Free
Order Value: $39.00 or more
Estimated Transit Time: 3–5 business days after dispatch
Orders totaling $39.00 or more qualify for Free Shipping.
Orders totaling $38.99 or less may be subject to the applicable Standard Shipping charge.
Shipping transit time is separate from order processing time.
Orders are generally processed within up to 5 business days after payment has been successfully confirmed.
Estimated shipping transit times begin after dispatch.
For complete and current shipping information, please review our Shipping Policy and the shipping options displayed during checkout.
LATE OR MISSING REFUNDS
If you have received confirmation that a refund was issued but have not yet received the funds, please:
- Check your bank or payment account again.
- Contact your credit card issuer or payment provider.
- Contact your bank, as processing delays may occur before a refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at:
Please include your order number and any available refund confirmation information so that our customer support team can assist you.
EXCHANGES
If you receive a damaged, defective, incorrect, incomplete, or materially misdescribed product, we may offer a replacement or exchange where appropriate.
If you would like to exchange an item for personal preference reasons, please contact our customer support team before returning the product.
Exchange eligibility depends on product availability and the condition of the item.
Please do not send an item back for exchange before receiving instructions from our customer support team.
If the requested replacement is unavailable, we may offer another appropriate solution, which may include a refund where applicable.
RETURN ADDRESS
Please do not send returns directly to Nanjing Rongchuangju Trading Co., Ltd.'s registered business address unless specifically instructed to do so by our customer support team.
Once your return request has been reviewed and approved, we will provide the appropriate return warehouse address and return instructions.
The return warehouse may be different from our registered business address.
This process helps ensure that your return is sent to the correct facility and can be properly identified, received, and processed.
SHIPPING AND DELIVERY ISSUES
Orders are generally processed within up to 5 business days after payment has been successfully confirmed.
Shipping transit time begins after your order has been dispatched.
For eligible U.S. orders:
- Express Shipping: $6.99, estimated 1–2 business days after dispatch;
- Standard Shipping: $3.99 for orders from $0.00–$38.99, estimated 3–5 business days after dispatch;
- Free Shipping: available for orders of $39.00 or more, estimated 3–5 business days after dispatch.
For current shipping methods, fees, eligibility requirements, and estimated transit times, please review our Shipping Policy or the shipping options displayed during checkout.
Delivery estimates may occasionally be affected by:
- carrier delays;
- severe weather;
- public holidays;
- high-volume shipping periods;
- inventory availability;
- incorrect or incomplete delivery information;
- customs or security inspections where applicable; or
- other circumstances outside our reasonable control.
If your tracking information has not been updated for an extended period, or your package appears to be significantly delayed or lost, please contact:
Please provide your order number and any available tracking information.
Our customer support team will review the situation and, where appropriate, work with the relevant carrier or fulfillment provider to investigate the shipment.
The transfer of a package to a shipping carrier does not automatically eliminate our responsibility to review reasonable customer claims involving lost, damaged, incorrect, or otherwise problematic deliveries.
A carrier tracking status showing “Delivered” also does not automatically prevent you from contacting us or requesting assistance with a delivery issue.
If tracking shows “Delivered” but you cannot locate your package, please first check around the delivery location, with other members of your household, with building reception or mailroom staff where applicable, with neighbors where appropriate, and in any safe location where the carrier may have left the package.
If you are still unable to locate the shipment, please contact us so that we can review the situation.
CONTACT US
If you have questions about a cancellation, return, refund, exchange, damaged item, defective item, incorrect item, missing item, or delivery issue, please contact us using the information below:
Brand Name: aurallunre
Legal Company Name: Nanjing Rongchuangju Trading Co., Ltd.
Business Address: Room 3081-8, No. 349 Ningliu Road, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China
Customer Support Email: service@aurallunre.com
Business Phone: +86 25 5888 9610
Nanjing Rongchuangju Trading Co., Ltd., doing business as aurallunre, owns and operates this website and is responsible for customer service relating to purchases made through the Site.