Shipping Policy
SHIPPING POLICY
This Shipping Policy applies to purchases made through aurallunre, which is owned and operated by Nanjing Rongchuangju Trading Co., Ltd.
Brand Name: aurallunre
Legal Company Name: Nanjing Rongchuangju Trading Co., Ltd.
Business Address: Room 3081-8, No. 349 Ningliu Road, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China
Customer Support Email: service@aurallunre.com
Business Phone: +86 25 5888 9610
ORDER PROCESSING
Orders are generally processed and prepared for shipment within up to 5 business days after payment has been successfully confirmed.
Business days do not include Saturdays, Sundays, or public holidays.
During periods of unusually high order volume, public holidays, inventory adjustments, or other exceptional circumstances, processing may take slightly longer.
Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.
Please note that order processing time is separate from shipping transit time.
SHIPPING OPTIONS FOR THE UNITED STATES
For orders shipped to eligible addresses within the United States, the following shipping methods are currently available.
Express Shipping
Shipping Fee: $6.99 USD
Order Value: Any eligible order
Estimated Transit Time: 1–2 business days after dispatch
Express Shipping is available as an optional expedited delivery method at checkout.
The estimated 1–2 business day timeframe refers to carrier transit time after the order has been dispatched and does not include order processing time.
Standard Shipping
Shipping Fee: $3.99 USD
Order Value: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch
Standard Shipping applies to qualifying orders with a total order value below $39.00.
The estimated 3–5 business day timeframe refers to carrier transit time after the order has been dispatched and does not include order processing time.
Free Shipping
Shipping Fee: Free
Order Value: $39.00 or more
Estimated Transit Time: 3–5 business days after dispatch
Qualifying orders with a total order value of $39.00 or more are eligible for Free Shipping.
Orders with a total value below $39.00 do not qualify for Free Shipping and may be subject to the applicable Standard Shipping charge.
The shipping methods, fees, and estimated transit times available for your specific order will be displayed at checkout before payment is completed.
DELIVERY TIME
Estimated delivery time consists of both order processing time and shipping transit time.
Order Processing: Up to 5 business days
Express Shipping Transit: 1–2 business days after dispatch
Standard Shipping Transit: 3–5 business days after dispatch
Free Shipping Transit: 3–5 business days after dispatch
Shipping and delivery timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may occasionally be affected by carrier delays, severe weather, public holidays, high-volume shipping periods, incorrect or incomplete delivery information, customs or security inspections where applicable, or other circumstances outside our reasonable control.
WHERE ARE ORDERS FULFILLED?
Orders may be fulfilled from our own facilities or from facilities operated by our logistics and fulfillment partners, depending on inventory availability, product location, and the delivery destination.
As a result, the fulfillment location for an individual order may vary.
We do not represent that every order is shipped from a local U.S. warehouse unless that is the actual fulfillment arrangement for the specific order.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched and tracking information becomes available, a tracking number or tracking link will be included in your shipping confirmation email.
You may use the tracking information provided to monitor the progress of your shipment.
Where supported by the carrier, you may also enter your tracking number through 17TRACK or the relevant carrier's tracking service.
Please allow reasonable time after receiving your shipping confirmation for the tracking information to become active in the carrier's system.
WHAT IF MY TRACKING INFORMATION IS NOT UPDATING?
Tracking information may occasionally take time to update after a shipment has been handed over to the carrier.
If your tracking information has not changed for an extended period or your package appears to be significantly delayed, please contact us at:
Please provide your order number and tracking number, if available, so our customer support team can review the shipment.
WHAT IF MY PACKAGE APPEARS TO BE LOST?
If your package appears to have been lost in transit, please contact us at:
Please include your order number, full name, delivery address, and tracking number if available.
We will review the situation and, where appropriate, contact the carrier or logistics provider to investigate the shipment.
The fact that a package has been handed to a carrier does not automatically prevent us from reviewing a reasonable claim involving a lost or significantly delayed shipment.
Depending on the circumstances and the outcome of the investigation, we will work with you to determine an appropriate resolution.
WHAT IF TRACKING SHOWS “DELIVERED” BUT I HAVE NOT RECEIVED MY PACKAGE?
If tracking shows that your order has been delivered but you cannot locate it, please first check around your delivery location, with other members of your household, with your building reception or mailroom, with neighbors where appropriate, and in any safe location where the carrier may have left the package.
If you are still unable to locate the shipment, please contact us at:
Please provide your order number and tracking information so that we can review the situation.
A “Delivered” tracking status does not automatically prevent you from submitting a delivery-related claim.
We may review the tracking information and, where appropriate, contact the carrier or logistics provider to investigate further.
DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT DELIVERIES
If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact our customer support team at:
Please provide your order number and, where relevant, clear photographs or videos showing the issue.
If the problem is confirmed to have resulted from a fulfillment, shipping, or product error on our part, we will provide an appropriate solution at no additional cost to you.
Depending on the circumstances, this may include a replacement, reshipment, refund, or another appropriate remedy.
CAN I CHANGE MY SHIPPING ADDRESS?
If you need to change your delivery address, please contact us as soon as possible at:
Please include your order number and the corrected shipping address.
We will make reasonable efforts to update the address if your order has not yet entered processing, fulfillment, packing, or shipment.
Once an order has entered fulfillment or has already been dispatched, we may not be able to change the delivery address.
For this reason, please carefully review your shipping information before submitting your order.
CAN MY SHIPPING ADDRESS BE DIFFERENT FROM MY BILLING ADDRESS?
Yes.
Your shipping address may be different from the billing address associated with your payment method.
Please make sure both addresses are entered correctly during checkout.
WEEKENDS AND PUBLIC HOLIDAYS
Orders are generally processed on standard business days.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Carrier operations may also be reduced or unavailable on certain weekends or public holidays.
180-DAY FREE RETURN POLICY
Eligible purchases are covered by our 180-Day Free Return Policy, subject to the eligibility requirements, conditions, and procedures stated in our Return & Refund Policy.
The Return & Refund Policy contains complete information regarding return eligibility, return requests, return shipping, damaged or incorrect items, return instructions, and refund processing times.
Please do not send a return without first contacting our customer support team and receiving the applicable return instructions.
For return assistance, please contact:
SHIPPING FEES SUMMARY
| Shipping Method | Order Value | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Express Shipping | Any eligible order | 1–2 business days after dispatch | $6.99 |
| Standard Shipping | $0.00–$38.99 | 3–5 business days after dispatch | $3.99 |
| Free Shipping | $39.00 or more | 3–5 business days after dispatch | Free |
Estimated transit times begin after the order has been dispatched and do not include order processing time of up to 5 business days.
The shipping methods available for a particular order may depend on the order value, delivery destination, product eligibility, and other checkout conditions.
The shipping options and charges displayed at checkout will apply to your order.
CONTACT US
If you have questions regarding shipping, tracking, delivery delays, address changes, lost packages, or other delivery-related matters, please contact us:
Brand Name: aurallunre
Legal Company Name: Nanjing Rongchuangju Trading Co., Ltd.
Business Address: Room 3081-8, No. 349 Ningliu Road, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu Province, China
Customer Support Email: service@aurallunre.com
Business Phone: +86 25 5888 9610
Nanjing Rongchuangju Trading Co., Ltd., doing business as aurallunre, owns and operates this website and is responsible for customer service relating to orders placed through the Site.